For every Future Cruise Credit that we issue, we send an email with all the necessary info. Search your inbox for 'Royal Caribbean Future Cruise Credit'. You can also check the balance of your FCC when you are completing a new booking on the website, just before you make your payment. If you’re having trouble, you can call us, or contact your Travel Advisor if you made the original reservation through them. They receive all the same information about your Future Cruise Credits.