What kind of refund am I entitled to if I cancel my cruise booking?
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.
Cancellation of Cruise or CruiseTour
Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.
FOR 1 TO 5 NIGHT CRUISES
(including Holiday sailings)
IF CANCELLATION IS MADE, THE FOLLOWING CANCELLATION CHARGES APPLY:
999 to 70 days prior to the first day of the Cruise: The Deposit amount
69 to 45 days: 50% of total price
44 to 15 days: 75% of total price
14 to 0 100%: of total price (No refund)
FOR 6 NIGHTS OR LONGER CRUISES
(including Holiday sailings and Cruisetours)
IF CANCELLATION IS MADE, THE FOLLOWING CANCELLATION CHARGES APPLY:
999 to 70 days prior to the first day of the Cruise: The Deposit amount
69 to 45 days: 50% of total price
44 to 15 days: 75% of total price
14 to 0 100%: of total price (No refund)
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded.
Cancellation notices are effective when received by the Operator.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel advisor or call Royal Caribbean for further details.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
Non-Refundable Deposit Fares
Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded.
Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so. If you booked via a travel advisor, please contact them for any booking changes.
Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean
If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead contact us to request a refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.
Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.
