If your request was received, you'll get an automated confirmation to the email provided within 24 hours and a personal response within 48 hours. If you do not receive this confirmation, please email special_needs@rccl.com and/or call us at (866) 592-7225 to confirm your needs.

GUEST SPECIAL NEEDS FORM

In order to provide you with the best accessible cruise experience possible, please submit the Guest Special Needs Form at time of booking but no later than 30 days prior to sailing, except for sign language interpreting requests which must be submitted 60 days prior to sailing. This will allow us to make the necessary arrangements for your requested accommodations.

While we do not require information about the extent of your disability the more information we have, the better we will meet your specific needs.

The information you provide will assist us, so far as is reasonably possible, in catering for any special needs you may have on your vacation with us. We will share such information only as required in order to fulfill that objective with, for example, certain crew members e.g. housekeeping staff. Where necessary we will also share such information with certain third parties e.g. airlines, ground transportation, land-based hotels and shore excursion providers. Such disclosure may include transfer of your information outside the EU where different rules apply to the use of personal data. In such circumstances we shall ensure that such providers meet the highest standards of data privacy.


You can read our global privacy policy on any website operated by us. This sets out your rights to access, rectification and erasure of your data and contact details for a revocation of your consent.

Tell Us About You

*Required information

*Required No numbers, spaces or special characters allowed
*Required
mail_outline *Required Invalid email address
*Required Invalid phone number
mm/dd/yyyy *Required Sail date format must match mm/dd/yyyy
*Required

Which accommodations do you require?

Sign Language Interpreting Services are available on cruises to/from U.S. and Canada only. Request must be made 60 days prior to sailing.

help Wheelchair assistance is provided for boarding and departure upon request. A short wait may be necessary during peak times.
help Assistive Listening Systems (ALS) are located in the main theater on all ships, Studio B on Voyager, Freedom and Oasis class ships, and in the Aqua Theater on Oasis class ships. Receivers may be obtained at the Guest Relations Desk
help Accessible transportation (with either a lift or ramp) will be provided if you have purchased cruise-only transfers, hotel package, or a Cruisetour. Accessible transportation may be limited or not available outside the U.S.
help This information is helpful for assistance during emergency evacuation.
help A portable hearing room kit in guests stateroom is available upon request. It includes a visual/tactile alert system that provides alerts for door knocking, telephone ringing, alarm clock and smoke detector.
help Guests are responsible for obtaining all required documents for the dog to depart the ship in ports of call and at final destination. The dog must use the designated relief area which is a 4 x 4 foot wood box filled with cypress mulch. Central Park on Oasis class ships is not a designated relief area. Sod may be requested; indicate this in the "Other" section at the bottom of the form. If you have a dog that does not meet the definition of a "service dog" meaning individually trained to do work or perform tasks for a person with a disability, please contact our Access Department for assistance.
help A TTY (Teletypewriter) in guests stateroom is available upon request. The TTY in the stateroom interfaces with the TTY at Guest Relations Desk to meet guests in-stateroom needs.
help Requests for sign language interpreting services should be made when the booking is made, but no later than 60 days prior to sailing. Sign language interpreting services are provided only on cruises that depart from and/or return to the U.S. and Canada. SSP (Support Service Provider) services are not provided.
help This information is helpful for assistance during emergency evacuation.
help Requests for sign language interpreting services should be made when the booking is made, but no later than 60 days prior to sailing. Sign language interpreting services are provided only on cruises that depart from and/or return to the U.S. and Canada. SSP (Support Service Provider) services are not provided.
help While this information is optional, it is helpful for the ship so that assistance may be provided to guests who are blind during the cruise.

How can we accommodate your stateroom?

Do you need an accessible stateroom with roll-in shower?

Do you need an accessible hotel room?

For pre/post-cruise hotels and Cruisetours, based on availability

Do you need to bring your equipment?

Wheelchairs and Scooters must fit through the stateroom door and be stored and charged in the guest staterooms.Standard stateroom doors are minimum 23 inches wide, accessible stateroom doors are 32 inches wide.

help Please provide dimensions (width, length, height) in the "Other" section at the bottom of the form.
help Please provide dimensions (width, length, height), weight and type of battery in the "Other" section at the bottom of the form.
help Please provide dimensions (width, length, height), weight and type of battery in the "Other" section at the bottom of the form.
help Distilled water and an extension cord will be provided in the stateroom.
Please complete all details and dimensions so we may ensure your mobility equipment can be accommodated in the stateroom and if applicable for transfers and shore excursions.
Does your wheelchair or scooter fold?
What type of battery does your wheelchair or scooter use?
What are the dimensions of your wheelchair or scooter?
formGuestSpecialNeedsErrorMissingEquipmentWidth
formGuestSpecialNeedsErrorMissingEquipmentLength
formGuestSpecialNeedsErrorMissingEquipmentHeight
formGuestSpecialNeedsErrorMissingEquipmentWeight
What are the combined dimensions of the guest and equipment?
formGuestSpecialNeedsErrorMissingCombinedHeight
formGuestSpecialNeedsErrorMissingCombinedWeight
Note: At certain ports of call, gangway and tender conditions may make it difficult for equipment to be taken on or off the ship. Power wheelchairs and mobility scooters may not be taken on tenders unless roll-on capability is availability. For more information, see www.RoyalCaribbean.com/TenderAccess

Do you need oxygen or dialysis?

If you require any form of hemo-dialysis, please contact our Access Department for assistance

help formGuestSpecialNeedsTooltipNeedsFieldDialysis

Do you have any medically related dietary requests?

formGuestSpecialNeedsErrorMissingDietEnsureQuantity

Would you like to book accessible shore excursions?

The information will be passed along to our Accessible Shore Excursions team. Be sure to complete the Equipment section so we can ensure the tour operator will be able to accommodate your mobility equipment.

Please contact our accessible shore excursions team at shorexaccess@rccl.com to arrange your excursions.

Would you like to book accessible shore excursions?
Can you do minimal walking?
Are you traveling with a companion who can assist you?
Are you able to transfer from a wheelchair to a seat?

Do you need other accommodations?

We are unable to guarantee an allergy free environment. However, we can make reasonable accommodations for your allergies. Please note not all disability and dietary requests may be able to be accommodated.

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