Questions related to Accessibility & Disability
All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. If you need additional information, please contact our Accessibility Department at...
We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
Perfect Day at CocoCay is an accessible island. There are complimentary beach access wheelchairs available throughout the island on a first come first served basis. Once on the island, ask a crew member for assistance to locate an available wheelchai...
We have personnel wiltoith wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not permitted to lift guests. During peak times there may be a wait for assi...
We do not require you to give details about your disability. However, the more information you can share with us about your needs, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ah...
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting and t...
You can contact a Complaint Resolution Official (CRO) at all U.S. ports of departure and all ships address your disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well...
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for ...
Service Animals Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies. Guests traveling with a service animal should contact Accessible Shore Excursions to review gui...
No, however we provide Qualified Readers onboard our ships for guests who are blind or have low vision. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions informati...
Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to navigate and narrow sidewalks not all tours offer access to wheelchair/ scooters. Accessible tours are tours designed for ful...
