You may have a duplicate account. Please reach out to Crown & Anchor customer service at (800) 526-9723. If you are located outside the U.S. and Canada, you can call (541) 285-9723. Our operating hours are Monday through Friday from 9 a.m. to 9 p.m. ET, and Saturday and Sunday from 9 a.m. to 6 p.m. ET. Alternatively, you can contact us via email at crownandanchor@rccl.com.